We want to make your online shopping experience with us as smooth as possible. Here are some of the questions we get asked the most!

Q: How long does it take to process my order?

We're a very very small company! From the moment that you order, please allow  2-3 business days (excluding Holidays) for us to process your order. For example, if you order on Tuesday, your order will be processed by Thursday/Friday. This does not include shipping time.

Q: How long does shipping take?

Depending on the method you select at checkout, most packages ship USPS Priority which is around 3-4 business days. This does not include processing time.

Q: Where do you ship?

Currently we ship to the United States and internationally to Canada, Mexico and the UK. As we grow we will be expanding!

Q: Can I get my order expedited?

We know sometimes we can get those last minute event invites and need something to wear. At this time we don’t offer expedited shipping site wide but should you need your order expedited, please email us hello@essentialsandlace.com with the subject “Expedite my order” and we can see how we can accommodate. Extra shipping and handling fees may occur.

Q: How can I track my order?

After your order has been processed, you will receive an email with your tracking information. Please allow 24-48hrs for your shipment details to update with USPS.

Q: What if I still haven’t received my order after the allotted time?

If its past the processing and shipping time stated and you still haven’t received your order, please contact USPS. If you still need assistance after contacting them, please email us at hello@essetialsandlace.com

Q: What if I see an item on social media but can’t find it on the website?

If you can’t find an item on our website, there’s a pretty good chance that its sold out. We know this can be upsetting but please subscribe to our exclusive list using the link below. You’ll be one of the firsts to know when new products are released, product restocks and other special offers.

 Q: How do I process a return?

For all product returns, please see our policies page for details on how to get started.

Q. The discount code I have isn't working, what's wrong?

If the code that you have isn't working, it is probably expired. If you still are having trouble, please contact us for help. In the meantime, subscribe to our Exclusive List for the most recent offers.

Q. I forgot to add my code at checkout, can it still be applied?

We hate when that happens! Unfortunately we won't be able to retract the order once its received. If you need further assistance, please email us directly at hello@essentialsandlace.com